Friday, September 22, 2006
Getting that Disgruntled feeling...
Sure, many people think that my job is a dream, or a joke, depending on your view, and there are many misconceptions and Kafkaesque realities about working for Canada Post. Firstly, It IS a manual labour job, so accept it, and while it seemed hilarious to take it on initially as I paid off my student loan, I just ended up staying on, where the paid vacations were, and where I thought it might be possible to find some security since I one day wanted to own a home.
It's difficult to explain to people why posties become so grouchy, or why they seem to complain so much about a job that it seems a monkey could do.
I received this letter in the mail the other day, and it was a real downer. This might explain some of the reasons why postal workers tend to become bitter and disgruntled.
Canada Post Corporation,
PO Box 2110 Stn. Terminal,
As you know, improving Admail service performance is a high priority for Canada Post and is critically important to our future, as it currently accounts for 20% of our income.
To ensure we meet our customers' expectations and determine where we can improve our effort, Canada Post has engaged IBM to measure our performance for both Addressed and Unaddressed Admail.
While IBM's test methods have been questioned by some employees, please be assured that there is diligent and thorough checking of all deposits of test items, in order to confirm on-time deposit and receipt of sufficient volumes in depots. Your Supervisor can provide you with further details of the testing methods if you wish.
Based on these independent measurements, we are seeing modest improvements in Addressed Admail service -performance, though we still have a long way to go to meet our customers' expectations.
Unfortunately, Unaddressed Admail service performance has not improved, and the results tell us that non-delivery, rather than on-time performance, is the cause.
In an effort to understand these non-delivery issues, we have analyzed possible contributing factors. We have looked at Unaddressed Admail volumes, depot processes, employee satisfaction and absenteeism rates, but have found no connection to low performance- for this is -product-, The IBM test results also lead us to conclude that non- is occurring after the time the Letter Carrier receives the item for delivery.
From our testing, we know that Letter Carriers are receiving the right amount of mail, but it isn't being delivered in all instances. In addition to this, we are aware of many incidents of improper Unaddressed Admail disposal by Letter Carriers. This is a major misconduct for which disciplinary consequences have been, and continue to be, applied.
Despite the fact that low performance has been due almost exclusively to non-delivery, we do know those items that are delivered have a very high on-time performance rate.
In order to meet commitments to our customers, we must improve considerably and do so over the next few months. We must satisfy ALL of our customers by providing the same level of professionalism and accuracy we do for Lettermail!
I am asking for your support to help us meet our targets for 2006 by delivering all Admail Unaddressed and Addressed, on time, every time. Thank you.
A. R. Burnett
General Manager, Pacific Region